Understanding the guests becomes crucial to owners’ success in the hospitality industry. To improve the guests experience in a hotel, the manager or hotelier need to gather the valuable feedback & measure it through surveys, so that they can analyze better and serve best to ultimately increase consumers loyalty and hotel’s revenue.
However, to deliver excellence in service, measure satisfaction and exceed expectations of guests, deeper insights into hotel’s operational / service strengths and weaknesses are required.
Discovering how your HOTEL makes your GUESTS feel
Hoteliers or managers depending on the traditional way of measuring guest satisfaction has been reported to be ineffective due to many limitations and also inaccuracy in the data.
That’s where the Guest Satisfaction Survey (GSS) Consolidation comes into the picture. With the means of Hotel Accounting Software, one can import the GSS Survey data to gather all value direct feedback from customers and his/her guest satisfaction scores with the market trend comparison.
By this way, one will be able to see where the hotel stands out across the market so that the service can be improved and become more desirable. Usage of survey software becomes very important in understanding the guests and pin pointing the places which the hotel needs to improve to provide best in class service.
Utilize the Guest Satisfaction Surveys for better service delivery
- Send Guest survey links directly to guests to collect the feedback & fetch rating, once the guest vacates the hotel.
- At a convenience of time, customers can leave reviews and rate the hotel on the form sent by the hoteliers.
- Make sure that the reviews are closely monitored by your managers.
- Retailing and making a proper follow up with the guests after their feedback, to retain them if they had a negative experience.
- Depending on the survey improve the weak areas of the hotel operations and optimize the performance for better outcomes.
Know the PULSE of your GUESTS ‘Easy Way’
Review the GSS of all your properties at one place! Getting lost with juggling between the survey reports will be troublesome. Make the best us of an accounting solution and Import Guest Satisfaction Survey Reportsto view all your properties’ GSS index and read all the comments on one window. All you need to integrate with hotel management accounting software.
84% of Your Guests Trust Online Reviews. Did You Know?
Across the market in the US, beyond just providing GSS info – there are best-in-class hotel accounting and operations simplifying software that does most of the hotels’ administrative tasks, once the PMS is integrated.
Nimble Property is one of it, which stands-out to be top-notch software, which minimizes the administrative efforts and operational costs associated with the hospitality management.
Create an Effective In-Stay by turning GSS Surveys into Insights
Nimble allows hoteliers and the managers to quickly respond on the negative flagged and low rating guest responses. Communicate with your guests and immediately follow up by leveraging the guest satisfaction surveys import technology and insights access.
Besides, Nimble Property empowers you with consolidated accounts, customizable reports, solves the complexity of manual entries while enabling unparalleled visibility into your hotel’s performance.
For more details visit @ NimbleProperty
Guests are demigods for Hotleirs! Interesting stuff to read. Keep it up..Your Hotel Accounting Software looks promising too!
Thank you!
Explained well
Thank you!
I’m really happy to say it was an interesting post to read. I learned new information from your article, you are doing a great job. Continue
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, hotel accounting strategies and bookkeeping insights.
I am really happy to say it’s an interesting post to read.
I learn new information from your articl, youu do a excellent job.
King regards,
Abildgaard Schneider
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Guest satisfaction surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment.
This Blog offers good understanding even. 🙂
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, hotel accounting strategies and bookkeeping insights.
whoah this weblog is wonderful i really like studying your posts.
Keep up the good work! You understand, many persons are looking round for this information, you could aid them greatly.
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
There’s certainly a lot to know about this topic.
I like all of the points you’ve made.
I need to to thank you for this very good read!!
I definitely enjoyed every little bit of it.
I have got you bookmarked to check out new things you post…
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, hotel accounting strategies and bookkeeping insights.
Wonderful blog!
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Thank you for helping out, superb information.
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, hotel accounting strategies and bookkeeping insights.
I think this is among the most vital info for me. And i’m glad reading your article.
Good job, cheers
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Thanks for the good writeup.
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Nice blog right here!
Thank you for your words alan. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Its great as your other content :D, thank you for putting up.
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Hi! Someone in my Facebook group shared this site with
us so I came to look it over. I’m definitely loving the information. I’m bookmarking and will be tweeting this
to my followers! Superb blog.
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
This is really fascinating. I have joined your feed and look ahead to in quest of more of your great post.
Also, I’ve shared your site in my social networks!
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Thanks for the Blog post!
Most welcome, keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
Hi my friend! I want to say that this article is awesome, nice written and include almost all important infos.
I would like to look more posts like this .
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
It was truly informative. Many thanks for sharing!
Thank you for your words. Keep visiting out blog section to explore more info about hospitality industry updates, accounting strategies and bookkeeping insights.
I was suggested this web site by my cousin. I am
not sure whether this post is written by him as no one else
know such detailed about my problem. You are amazing! Thanks!