Client Info:

Client: A Well-Known Hospitality Group
Location: Orlando, Florida
Portfolio: 9 franchised hotels across top brands
Team Size: 80+ employees across front desk, operations, finance, and executive roles

Objective:

Implement a secure, scalable accounting platform with role-based access.

The Challenge: Uncontrolled Access, Growing Risk

As this multi-brand hotel group expanded, the limitations of its legacy accounting system became glaring. Initially built for small businesses, the platform failed to provide sufficient control over financial data access. Sensitive data became insecure as more team members, from regional accountants to front desk employees, required access. Unintentional journal entry modifications, onboarding delays, and audit problems brought on by inadequate traceability were all on the rise.

Operational Warning Signs:

• Mid-Level Users' Unauthorized Access to Financial Records
• Inadvertent deletions and overwriting of data
• Risks to franchise compliance due to inadequate reporting access
• Prolonged onboarding of new users
• Lack of Openness

Solution: Role-Based Access Control (RBAC)

The team deployed Nimble Property after exploring the accounting market. Role-based access was included as a core feature—unlike many other industry providers that typically charge extra.

RBAC: What is It and Why Did It Matter?

RBAC enables job-function-based permission levels, ensuring that each team member has access only to the information they need:

• Front desk staff: Daily revenue entries only
• General Managers: Operational reports, not financial accounts
• Accountants: Payables/receivables without owner dashboards
• Executives: Consolidated, read-only multi-property views

Impact of RBAC Implementation:

1. Protection of Data: Internal fraud risks were reduced by limiting access.

2. Simplified Procedures: Users saw only the modules relevant to them.

3. Fewer Errors: Mistaken postings and edits dropped significantly.

4. Complete Responsibility: Audit logs ensured accountability.

5. Property-Specific Permissions: Local teams worked autonomously with centralized visibility.

6. Simplified Compliance: Role-specific access streamlined audits and compliance.

7. Risk-Free Delegation: Mid-level staff handled tasks safely without full access.

8. Growth-Scalable: Adding hotels or users was easy with cloned role templates.

9. Remote Control: Admins updated access from anywhere without IT help.

10. Owner Confidence: Read-only dashboards allowed oversight without exposing sensitive data.

“We were unaware that access control was a leadership tool in addition to an IT feature. It strengthened responsibility, established order, and allowed our financial team to concentrate on the important things.”
— CFO, Premier Hotel Company

Key Takeaways:

• RBAC is a necessity for growing hotel portfolios—not just an option.
• Data security drives not just protection, but operational agility.
• Structured access empowers users to work securely, independently, and confidently.

Conclusion: Security + Scalability = Success

In a business with multiple buildings and brands, a lack of access control can result in major inefficiencies and risks. Thanks to role-based accounting through Nimble Property, this hotel group now operates with confidence, compliance, and clarity—and scales faster than ever before.