It really impacts and speak volumes on how you react to your guests during this unprecedented times and massive COVID-Crisis.
Never give up on your ongoing marketing efforts and online presence to provide an up-to-date information to your guests, so as to maintain a positive and healthy relationship.
In this course of crisis, your guests are very keen and sceptical regards to your hotel response to COVID-19 and moreover they want to even know the status of their reservations.
Ensuring health and safety must be your top priority for everyone, including past, present and future guests as well as your hotel staff.
From a hotelier’s perspective, it is important to keep an uninterrupted conversation with your guests to ensure a quicker rebound.
Your guests may be already triggered by anxiety caused by COVID-19, so as a hotelier you got to know new and enhanced design features that emphasizes palpable cleanliness. Eventually, it creates safe and healthy environment, reassures your guests that they are always your top priority.
Communicate with your guests through every online channel or medium, including your website, sales staff, social media.
Perform Deep Assessments. Improve Hotel Practice Substantially
Intensify your hotel cleaning protocols with disinfectant supplies and hospital grade training for all cleaning and operational staff.
Reinforce new cleaning standards and converse cleanliness to your hotel operators, guests and also post non-invasive graphics and signage, focusing on high and frequent touch areas.
Furthermore, to improve your guest-room safety and cleanliness, start considering to integrate modern technology in every facet of design – right from bathroom to bedding, wall-coverings to in-room amenities.
Welcome the shift towards antimicrobial materials, hard surface flooring, non porous finishes and surfaces, making touch-free fixtures mandatory.
Reduce The Touch points Number. Make Navigation Digital
In every step of you guest experience, you need to maximize the cleanliness by considering to reduce the touch points number required through the hotel navigation.
Upgrade to digital solutions for luggage and valet tickets, check-in, mobile keys, biometric or digital pay points at spa & retail outlets, food and beverage counters.
Enable touch-free technology in designing your doors, hand dryers, faucets and water closets.
Install voice control activated in your guest-rooms to operate TV, Lights, Thermostats, Phones, Speakers and Drapery.
Evading the touchpoints not only makes your guests feel safer, but in fact elevates their convenience and overall experience.
Implement UV Sanitization System at your hotel entrances as it can disinfect your guests’ personal items which can carry germs while entering hotel.
Identify your guests illness by installing special check-in facilities and thermal scans upon arrivals so you can take appropriate action.
Following these cleanliness standards will bring trust and renaissance in your guest satisfaction